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Now press the power button & release, it will turn your surface on again. You need to press & hold the power button for 10 seconds it will turn the Surface off.

Under the keyboard setting make sure that sticky key & filter key both are off.įor Surface go, Surface pro 6, Surface pro (5th Gen) Search “ease of access” in the search box on the taskbar A simple cleaning of connector can resolve this problem. Sometimes dirt and dust over surface keyboard connector can lead to surface keyboard not working problem. hopefully this information will help you.ĭetach, clean and reattach your surface type cover In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.I haven been using surface pro from last 2 years & I have come across this issue several times. Get help with Windows upgrade and installation errors Surface battery won't charge or Surface won't run on battery Submit a service request to Microsoft: Go to Device Service and Repair, register, and then select your Surface to start a service order. If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:įind help on the Microsoft Support site: Visit Surface help and learning to find solutions.Ĭontact customer support: If you want to talk to someone about how to fix your problem, contact us. However, it could take an hour or longer, depending on your internet connection speed, whether updates need to be installed on your device, and the repairs the tool needs to do. The diagnosis and repair time usually averages 15 minutes or less. If it's not already installed, you can download it from the Microsoft Store.įollow the on-screen instructions in the Surface Diagnostic Toolkit. Select the Start button, enter Surface Diagnostic Toolkit, then select it in the list of results. If your work or school manages your Surface, check with your IT department before running the tool. If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.